30-Day Refund Policy for Hunting Knives, Axes, and Chef Sets (United States)
At MDM AXES & HUNTING TOOLS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase of hunting knives, axes, or chef sets, we are here to help. Our 30-day refund policy allows you to return items within 30 days of the original purchase date, provided the following conditions are met:
Eligibility for Refund:
- The product must be unused, unaltered, and in the same condition in which you received it.
- The product must be returned in its original packaging.
- The product must not be intentionally damaged, misused, or altered by the customer.
How to Initiate a Refund:
- Contact our customer service team within 30 days of receiving the product to request a return.
- Provide your order number, reason for return, and any relevant details or concerns.
- Once approved, ship the item back to us using the return label provided.
Refund Process:
- After we receive the returned product, it will be inspected to ensure it meets the eligibility criteria.
- Once the return is approved, we will issue a refund to your original payment method within 7-10 business days.
- Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Exceptions:
- If a product is damaged upon arrival, please notify us within 48 hours of receiving the item to be eligible for a refund or replacement.
- Products that have been intentionally damaged, altered, or show signs of excessive wear will not be eligible for a refund.
For any questions or concerns regarding our refund policy, please reach out to our customer service team at masterdamascusmaker@gmail.com,
sales@mdmaxesknives.com